It is college policy to ensure that any student with a grievance has access to a procedure, which can lead to a speedy resolution of the grievance in a fair manner.

Most routine complaints and grievances are best resolved informally in discussion with your immediate line of reporting.

Where the grievance cannot be resolved informally it will be dealt with under the following procedure that complies with the statutory standard three-step grievance procedure.

The Standard Grievance Procedure

Step 1: Student gives written statement of grievance

You must put your grievance in a written statement of grievance and send a copy to the Principal of CAMS. Where the grievance is against the line of reporting the matter should be raised with a more senior CAMS manager if there is one.

Step 2: Meeting is held and CAMS informs the student of the outcome

CAMS will invite you to attend a meeting to discuss the grievance. The meeting will only take place once you have informed CAMS of the basis for the grievance you have set out in your written statement, and the college has had a reasonable opportunity to consider what response to make. You must take all reasonable steps to attend the meeting.

After the meeting CAMS must inform you of the decision taken in response to the grievance and notify you of your right to appeal if you are not satisfied with the college's decision. You must appeal to complete the statutory procedure.

Step 3: Appeal if necessary

If you wish to appeal you must inform the employer. The college will then invite you to attend another meeting. You must take all reasonable steps to attend. If reasonably practicable, a more senior college manager who has not been involved in the grievance procedure so far will deal with the appeal. After the meeting the college must inform you of the decision taken.

The Modified Grievance Procedure

There are two steps within the Modified Grievance Procedure:

Step 1: Student gives written statement of grievance

You must put your grievance in a written statement and send a copy to the college.

Step 2: College gives written response

The college must write back to you giving his response to the points you have raised.

Principles Applicable to the Standard and Modified Grievance Procedure

1.   Each step in the grievance procedure should be carried out without unreasonable delay. The times and locations of meetings should be reasonable.

2.   Meetings must be conducted in a way that allows both parties to explain their case.

3.   Records should be kept detailing the nature of the grievance raised, the college's response, any action taken and the reasons for it. These records should be kept confidential.

4.   You have the right to be accompanied to the hearing by a legal representative or a fellow student.

If you want to seek resolution of a grievance you must contact the Principal of CAMS.